Crisis Support in ChatRFH

A crisis line (sometimes called a suicide crisis helpline) is a confidential service that connects people in emotional distress, suicidal thoughts, or a mental health crisis with trained listeners. They are typically available 24 hours a day, every day of the year, with phone, text, or chat options so you can reach out in the way that feels most comfortable.

You do not need to be in immediate danger to contact one. Many people reach out just to talk when things feel overwhelming.

• Call, text, or chat with a counselor using your preferred method.
• Explain what you're going through in your own words — there is no "right" way to start. If you're nervous, try: "I've never done this before. Can you help?"
• Expect the counselor to listen, ask gentle questions, and help identify next steps to stay safe or find longer-term support.
• You can contact a crisis line for yourself or for someone else.

• Immediate, real-time support from a trained listener.
• Confidential and free — no insurance or registration required.
• De-escalation and safety planning during moments of crisis.
• Connection to local mental-health resources for ongoing care.

Crisis lines are designed for emotional or mental health emergencies, not for medical, legal, housing, or long-term therapy needs. They may not be the best option when:

• You're looking for regular therapy sessions or long-term treatment.
• You need immediate medical attention — call emergency services (e.g. 911 in the U.S.) or go to your nearest emergency room.
• You're seeking legal or financial advice. Counselors may still refer you to professionals who can better meet those needs.

ChatRFH is an AI assistant. It is not a therapist, not a crisis counselor, and not a substitute for professional help. When our system detects language suggesting emotional distress or risk of harm, ChatRFH will gently surface helpline information and encourage you to reach a real person.

Crisis lines and directories (like Find A Helpline) are independent organizations. When you contact one, you are communicating directly with that service — not with ChatRFH. Crisis line staff cannot access your ChatRFH account or fix product issues, and ChatRFH does not share your conversations with them.

• Now Matters Now — evidence-based coping skills and peer stories for managing suicidal thoughts and emotional distress.
• Local mental-health directories or community clinics for ongoing counseling.
• Well-being apps focused on mindfulness, journaling, or stress reduction.

Crisis lines cannot file support tickets, escalate bugs, or pass along product feedback for ChatRFH. For account or product issues, please use our in-app support instead.